Returns & Exchanges

HairZing Happiness Guarantee:
Shop risk free EVERY time. Any reason. Or we’ll make it right.

You can’t know how any hair accessory feels until you try it on. That’s why we created the HairZing Happiness Guarantee. We love our customers and it shows in our reviews.

It’s simple really. We invented and manufacture HairZing to be the perfect hair accessory for your hair type and we stand by everything we sell 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right. We want you to love your HairZing.

Complete satisfaction or your money back

To claim our guarantee for any reason, or for no reason at all, if you're unsatisfied with your HairZing, you can return it to us within 30 days of purchase. We will happily give you a full refund or exchange your HairZing.

Our Customer Care Specialists are trained in women’s hair types, the specialties of our patented product, and the art of solving problems. Here’s how we can help:

First, contact us and let us know exactly what the issue is.
Then, we’ll work with you to find a solution you’ll be delighted with, whether that means a different size, HairZing style or crediting your account for a future order.
If you ever have an issue with any HairZing order, it's our goal to resolve it to best meet your needs and help you find the perfect fit. So if a size exchange or account credit doesn’t solve your problem, we’ll refund your money 100%.

Hairzing Happy Customer Review

Details and Special Conditions

To help protect our customers and make sure every exchange is dealt with fairly, we may either decline a return or exchange in certain situations, including:

Items that were not purchased directly from HairZing.com (such as items purchased at online knockoff sellers)
On very rare occasions, based on the nature of prior transactions with us

We’re happy to accept returns within 30 days of purchase for a full refund, on genuine HairZing products sold at HairZing.com. Please note that you will not be able to return any items clearly marked “final sale” at the time of purchase. HairZing has the right to deny credit if any of the merchandise does not meet return policy requirements.

HairZing will pay the shipping costs if the return is a result of our error (you received an incorrect or defective item from us, etc.).

Return Address

HairZing
ATTN: Customer Returns Dept
4200 Park Blvd - Suite #149
Oakland, California 94602

How long will my refund take?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How do I start my return?

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.

How long will it take for my refund to be received?

Once we receive your returned items, your refund will be processed right away. Our refund to your original payment will show up within 2 business days after we receive your product.

Can I please just talk to a human instead?

Of course! Our amazing Customer Service team is readily available to answer any questions you may have. Shoot us an email at: customercare@hairzing.com or call Customer Care toll-free at 1-888-402-4247 to allow us to prove our commitment to you.

We are in Pacific Time Zone, so if you receive our request to leave a message. PLEASE do. You have reached us when the office is closed and we will reply immediately when we return.

HairZing is a woman-owned and operated company, dedicated to constantly improving our products and service. We genuinely appreciate all feedback (good or bad) you have about your HairZing Hair Accessory. Your input helps us design and make better product, we are always interested in solving hair challenges!

5 star review from Happy Hairzing Customer

International Returns

We can only provide prepaid return labels for addresses within the United States. Please contact us directly at customercare@hairzing.com for international return details.

What makes Hairzing hair accessories different from traditional hair accessories?

We create hair accessories designed to protect your hair with lightweight, comfortable patented s-t-r-e-t-c-h combs engineered to eliminate pressure, pulling, and pain. Flexible so they hold snugly without clamping down onto your hair.

Created specifically to solve the damage problems women with thin-fine and heavy, thick, textured curly, coily natural hair have, directly caused by traditional accessories like elastics, bobbi pins, barrettes, clips, headbands, tight scruncii’s etc.

Engineered to add as little friction as possible to keep your hair healthier...just by wearing. Our combs and bands work together, balancing the weight of your hair between them, preventing headaches and pinching.

HairZing has been the recognized leader in designing hair healthy accessories since 2006,

and that success from a small family owned business means there are always companies trying to knock off and copy our products.

Like our mothers told us, you get what you pay for. Sure, you might be able to find cheaper versions, but they are always a low quality which stretches out or breaks quickly becoming more disposable trash.

More importantly, when you purchase a knock-off for an insanely cheap price…..we can guarantee it was made by a woman, child or political prisoner forced to make it for pennies to survive. Seriously.

We study, research, invent and handcraft HairZings using the best materials, a process that takes time. Wages paid out create long time jobs for women. Our prices are incredibly affordable and HairZing will last you a long time as you re-grow your hair health.

We 100% guarantee every HairZing we make, so if you try us and aren’t happy, we will refund every penny.

Original Double Cross Beaded Stretch Claw Clip:

Our first product – still a bestseller 17 years later!!! Made out of a finer (but still strong) metal wire with closely spaced teeth, comes in a TWO sizes with a decorative butterfly style design, and can be worn vertically, horizontally, or on the side of your head as an accent–even in short, short hair….which is part of its unique appeal.

Stretch Banana Hair Clip:

Boosts Volume in seconds! We took the popular banana clip hair accessory of the 80's and designed away all the flaws. Our adjustable stretch hinge instantly creates a custom snug hold. Medium for Thin Fine hair won’t slide out, and Large for Thick Wavy, and Natural Curly, Coily Textured Hair stretches WIDE to hold tons of hair without breaking the clip or causing damage or pain to your hair.

Styling Your Hair Shouldn't Lead to Damage

Traditional hair accessories such as bands and clips, strip the cuticle and damage the hair shaft.

Why? Because those items only hold in place using too much force & pressure.The “line” of damage is easy to see…. it’s exactly where ponytails and buns are placed.

Usually at the top of your ears or crown of head.